Critical Success Factors
With hindsight, we can tell what cause certain things to succeed wildly. My takes are as follows. BlackBerry: It was the full qwerty keyboard. Anyone who has tried to use a 0-9#* keyboard to enter an Url, even with T9, will realize that it is a real pain. All BlackBerrys had a full qwerty keyboard, and to me that was the critical success factor. It is not enterprise acceptance because of fantastic security. In fact, any CIO who recommends the BlackBerry service should be sacked. Permitting all mails to go to route to one Canadian operator is plain wrong. iPhone: The pinch zooming and touch panning. The iPhone screen is small, very small, only 480x320 addressable dots. No web pages can fit into that amount of real estate. Hence, the ability of a very quick way to allow the whole page to be read is critical. All small screens without a similarly efficient way to pan has failed without exception. SMS: The limit of less tha...